MBNQA

MBNQA stands for Malcolm Balridge National Quality Award. MBNQA is not about how to become better at doing business, it's rather about what characteristics you would display if you are a successful business. Malcolm Balridge, as it is also commonly known as, provides key characteristics of successful organizations.

The characteristics of MBNQA can be divided into two categories:
1. Those that pertain to "Means" of doing business. This category includes factors like human capital management, process management, etc. which denote the means to business success.

2. Those that pertain to "End" of doing business. This category includes business results which represents business success or failure, as the case may be.

The award is based on a 1000 point score system. The biggest strength of MBNQA is probably a strong focus on Business Results.

MBNQA Scoring System

1000 Point - TOTAL

120 Points - Category 1: Leadership

70 Points - Item 1.1: Senior Leadership
50 Points - Item 1.2: Governance and Societal Responsibilities

85 Points - Category 2: Strategic Planning

40 Points - Item 2.1: Strategy Development
45 Points - Item 2.2: Strategy Deployment

85 Points - Category 3: Customer Focus

40 Points - Item 3.1: Customer Engagement
45 Points - Item 3.2: Voice of Customer

90 Points - Category 4: Measurement, Analysis, and Knowledge Management

45 Points - Item 4.1: Measurement, Analysis, and Improvement of Organizational Performance
45 Points - Item 4.2: Management of Information, Knowledge, and Information Technology

85 Points - Category 5: Workforce Focus

45 Points - Item 5.1: Workforce Engagement
40 Points - Item 5.2: Workforce Environment

85 Points - Category 6: Process Management

35 Points - Item 6.1: Work Systems
50 Points - Item 6.2: Work Processes

450 Points - Category 7: Results

100 Points - Item 7.1: Product Outcomes
70 Points - Item 7.2: Customer-focused Outcomes
70 Points - Item 7.3: Financial and Market Outcomes
70 Points - Item 7.4: Workforce-focused Outcomes
70 Points - Item 7.4: Process Effectiveness Outcomes
70 Points - Item 7.5: Leadership Outcomes

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