Defining Business Processes

Business Processes can be defined in the following ways:
  • Detailed text description taking into consideration the elements of business processes as described in Business Processes
  • Graphical representation in the form of a flow chart or swim lane chart – also called as Process Flow Diagram
  • Combination of the above two representations Business Processes should be created based on a well-defined standard Process Definition Template and should include a Process Flow Diagram.
How to Define Effective Processes? Process Definition can be effective if following points are kept in mind:
  • The activities are defined to the right level of granularity (both over-description and under-description must be avoided)
  • The sequence of activities is correct (there are times when the defined sequence may not get followed in practice but the process definition should describe the most logical sequence)
  • The referencing to processes, templates from an activity is appropriate (dangling processes and templates should be linked or removed)
  • The activities in a process cover the defined scope of the purpose (activities described as part of a process should be exactly as per the define scope – neither an activity more nor an activity less than the defined scope.)
  • For each declared input, one or more activities of the process should either use or refer to it
  • For each declared output, one or more activities of a process should either generate or update it
  • For flexibility, the exit criteria can be defined as two-staged criteria – one for complete exit and another for conditional exit

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