Implementation Roadmap

The typical roadmap for Implementation of any business excellence model or framework such as CMMI, ISO 9001, ISO 27001 consists of two broad areas as described below.

Implementation Gap Analysis

Gap Analysis should be done for determining both the following:

- Process Definition Gap (Gd)
This essentially requires identifying the gaps in the standard processes, templates etc. in the existing QMS. In case, no QMS exists, definition gap would be 100%

- Process Implementation Gap (Gi)
This requires identifying the gaps in the practices on the ground vis-a-vis the defined processes (in the organizational QMS).

Implementation Gap Closure

The broad approach for addressing the gap would be in two stages:

Stage 1 - Close the definition gap or make Gd = 0
Where,
Gd = Initial process definition gap

Stage 2 - Close the implementation gap or make Gi + (Gd)i = 0
Where,
Gi = Initial process implementation gap
And (Gd)i = Process implementation gap arising due to Gd - this is actually the additional implementation scope that arises due to the process definition gaps.

Step-by-step roadmap for organizations with some level of process maturity (existence of QMS and on the ground deployment of certain practices)
1. Gap Analysis vis-a-vis Target Business Excellence Model or Framework
2. QMS Upgrade
3. QMS Training
4. QMS Implementation
5. Internal Audits or Spot Checks
6. Closure of Gaps or NCs (Non Conformances) - Internal
7. Initial or Preliminary Audit (by ISO Lead Auditor) or Appraisal (by CMMI Lead Appraiser)
8. Closure of Gaps or NCs (Non Conformances) - External
9. Final Audit or Appraisal Planning
10. Final Audit (ISO Certification) or Appraisal (SCAMPI A)
11. Audit or Appraisal Findings and Recommendations
12. Organization Certified or Appraised!

Step-by-step roadmap for organizations with low or no process maturity (Gap Analysis vis-a-vis Target Business Excellence Model or Framework would simply reveal close to 100% gap)
1. QMS Creation (from scratch)
2. QMS Training
3. QMS Implementation
4. Internal Audits or Spot Checks
5. Closure of Gaps or NCs (Non Conformances) - Internal
6. Initial or Preliminary Audit (by ISO Lead Auditor) or Appraisal (by CMMI Lead Appraiser)
7. Closure of Gaps or NCs (Non Conformances) - External
8. Final Audit or Appraisal Planning
9. Final Audit (ISO Certification) or Appraisal (SCAMPI A)
10. Audit or Appraisal Findings and Recommendations
11. Organization Certified or Appraised!