Business Case for BPM

Business organizations of today must face up to constant change and churn. The change and churn manifests itself through many ways such as increased competition, higher growth targets, higher uncertainty in business climate, ever-increasing complexity of products and services, rapid technological advancements and obsolescence, heightened media glare, etc. In light of the above, businesses must be able to quickly effect changes in their business operations model for survival and growth. It is, therefore, imperative that business organizations must adopt systems that help them change the business processes rapidly. Business Process Management (BPM) is essential and inevitable to making this happen. BPM addresses the need of the hour – rationalization, integration and automation (using IT) of business processes based on the best practices available (distilled in the form of process frameworks).BPM is about the following essential elements: Process design, definition and automation Process deployment Process optimization and improvement Process change management The selection of process platform (process frameworks like TQM, ISO 9001, ISO 27001, CMMI, Six Sigma, Lean, MBNQA, EFQM, etc.) and technology platform (technology frameworks like SOA, EAI, ERP, CMS, etc) for building the BPM solution is a crucial decision. For sustained usefulness, however, the adopted BPM solution must rapidly align with changes in the business operations model. This is possible if the adopted BPM solution is scalable and agile, allowing quick and easy changes to keep the “defined” and “practiced” business processes synchronized, always.