Model-based Improvement

Improvement in a business context means

• Increase in effectiveness (achieving the specified business results)
• Increase in efficiency (effectiveness with minimal resource utilization)

Improvement programs can be broadly classified as

• Model-based such as ISO 9001, Six Sigma, ISO/IEC 27001, CMMI, etc.
• Tool-based such as development of MIS automation, intranet portal, project management tool, sales forecasting tool, etc.
• Campaign-based such as brand awareness drive, all employee communication, corporate road shows etc.
• Innovation-based such as new product research and development, unique service offerings, etc.

Advantages of model-based improvement

• Readily available structured framework to initiate, achieve and sustain improvement
• Accelerated improvement as model encapsulates proven best practices
• High acceptance among customers owing to external validation of internal systems and processes

Approach for model-based improvement




Roadmap for third-party assessment

 
Key critical success factors

• Management Support - Sponsorship, commitment and involvement
• Program Management - Costing & budgeting, Planning and control, Risk assessment and management
• Resource management - Competence development of internal resources