An organization defines standard processes and procedures to ensure its activities are performed in a consistent manner (regardless of the person or persons doing that work). These standard processes and procedures are typically codified in the form of a QMS (quality management system). Sometimes organizations brand the QMS with a more catchy term. In this post the term QMS is used to represent a codified system of standard processes and procedures.
Why is QMS an important asset for any organization? The answer lies in the fact that any organization needs to capture its learning and good practices in a way such that it is available not only to its existing employees but also the future ones. Employees join and leave an organization however an organization must attempt to outlive all incoming and outgoing employees. In such a context a QMS is like an evolving knowledge base of an organization's experiences and learning.
What make a QMS a good QMS? A system becomes better when those using it provide their feedback on its effectiveness and also there is a group of experts which keeps on evolving that system. This cycle of defining a process, using it, providing feedback based on its usage, refining it based on the feedback and using it again is critical to a good QMS. The first version of a QMS may not be the best but it is a good starting point for the organization.
Why is QMS an important asset for any organization? The answer lies in the fact that any organization needs to capture its learning and good practices in a way such that it is available not only to its existing employees but also the future ones. Employees join and leave an organization however an organization must attempt to outlive all incoming and outgoing employees. In such a context a QMS is like an evolving knowledge base of an organization's experiences and learning.
What make a QMS a good QMS? A system becomes better when those using it provide their feedback on its effectiveness and also there is a group of experts which keeps on evolving that system. This cycle of defining a process, using it, providing feedback based on its usage, refining it based on the feedback and using it again is critical to a good QMS. The first version of a QMS may not be the best but it is a good starting point for the organization.
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