Why Strategy, People, Process and Tools All Matter For An Organization To Succeed?

Successful organizations are those which are generally market leaders in some sense.

They have a good hold over certain market segments and serve certain customers as their preferred vendors.

They also have a sustainable revenue earning model along with a proven template to keep the cost of operations under a desirable range.

So what is needed for an organization to succeed?

What is really needed is that an organization should be able to operate in a manner where strategy, people, process and tools all come together in a synergistic manner to create magic.

In some sense people, process and tools need to be aligned and directed through strategy for the organization to succeed.



Strategy

This is the key piece that drives the other pieces. 

Strategy means all the following and more:

• What kind of products and services would the organization offer?
• What kind of customers it would serve?
• What kind of revenue and pricing model it will use?
• What kind of marketing and sales tactics it will use to attract new customers?
• What kind of people it will need?
• What kind of processes it will need?
• What kind of tools it will need?

People

This is a piece that is driven by the strategy question "What kind of people it will need?"

This in turn means all the following and more:

• What staff size will it maintain?
• What kind of competencies are required currently and in future?
• What would be the organization structure?
• What would be the hiring policy?
• Where would it position its compensation and benefits as against the market?
• How would it ensure ramp up and ramp down of staff size?

Process

This is a piece that is driven by the strategy question "What kind of processes it will need?"

This in turn means all the following and more:

• What system and processes would be used to acquire customers? - Sales
• How will products and services be created and delivered to the customers? - Operations
• How will customers be charged and money collected? - Finance
• How will the physical and computing infrastructure be maintained? - Facilities and IT
• How will people related activities including hiring, training, etc. performed? - HR
• How will the processes managed, complied to and improved continually - Process/Excellence

Tools

This is a piece that is driven by the strategy question "What kind of tools it will need"

This in turn means all the following and more:

• What tools will be used to ensure people productivity?
• What systems and processes like hiring, travel, etc. will be automated?
• How will the tools be maintained and enhanced?
• How will the tools be aligned with changes to the organization's processes?

In summary, it is crucial that an organization is able to operate in a manner where strategy, people, process and tools all come together in a synergistic manner to create magic.

And this magic once created will automatically lead the organization to succeed.